Refund policy

Refund & Return Policy

Our 30-Day Love It or It's Free Guarantee

At WORN Parfums, we believe you should love the fragrance you wear. That's why every order is backed by our 30-Day Love It or It's Free Guarantee.

Try your WORN fragrance in the comfort of your own home. Wear it, experience it, and see how it makes you feel.

Don't love it? We'll give you your money back.

Simply contact our customer support team within 30 days of receiving your order, and we'll help arrange your refund.

How It Works

Order your fragrance. Choose your favorite WORN scent or fragrance bundle.
Try it for 30 days. Experience your fragrance without worrying about whether you've made the right choice.
Love it or it's free. If you're not satisfied, contact us within 30 days of delivery to request a refund.

Under our satisfaction guarantee, you don't need to send your fragrance back. Opened and tested bottles are eligible.

How to Request a Refund

To request a refund under our Love It or It's Free Guarantee, contact us at [WORN customer support email] within 30 days of delivery.

Please include your order number and the email address used at checkout so our team can locate your purchase.

Once your request is verified and approved, your refund will be issued to your original payment method.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your fragrance arrives damaged, defective or incorrect, contact our support team as soon as possible with your order details and, where helpful, photos of the issue.

We'll work with you to resolve the problem through an appropriate replacement or refund.

Refund Processing

Once your refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

European Union 14-Day Right of Withdrawal

If your order is delivered to the European Union, you may also have a statutory right to withdraw from your purchase within 14 days of receiving your goods, subject to applicable legal exceptions.

This statutory right is separate from, and does not reduce, our 30-Day Love It or It's Free Guarantee.

Nothing in this policy limits any mandatory consumer rights available under applicable law.